DOOR SUPERVISOR
Course Aims
To provide an understanding of the roles and responsibilities of a door supervisor including, proactive customer care, licensing law, relevant legal aspects and health and safety requirements. To provide an understanding of how conflict management forms an integral part of the door supervisor's role and how to apply this skill within the work environment.
Suitable For
Attendees aged 19 or above, requiring a competency qualification enabling the application for the S.I.A door supervisors licence
Course Length
Unit 1 - 2 days
Unit 2 - 2 days
Pre-requisite
None.
Certification
Successful delegates will be awarded a N.O.C.N Unit 1 certificate "Roles & Responsibilities" and a N.O.C.N Unit 2 certificate "Conflict Management"
Course Venue
Group bookings can be held either at your site or any suitable venue.
For individual bookings please contact us.
Syllabus
Unit 1
• Role of door supervisor
• Behaviour standards
• Customer care
• Health and safety
• Civil / Criminal Law
• Licensing law
• Equal opportunities
• Searching
• First aid requirements
• Arrest procedures
• Incident recording and reporting
• Emergency situations
• Drugs awareness
Unit 2
• Risk assessment
• Signalling non aggression
• Workplace violence
• Fight or flight
• Responding to aggression
• Triggers and inhibitors
• Behaviour cycle
• Communication toolbox
• Resolving conflict
• Physical / Psychological blocks
• Mental health disorders
• Managing space and distance
• Signs of escalation
• Common law and self defence
• Providing post incident support
