CONFLICT MANAGEMENT
Course Aims
To provide learners with an understanding of conflict and other types of workplace related violence, and how to proactively resolve conflict and the skills required to do it.
Suitable For
All
Course Length
1/2 , 1 or 2 Days
Pre-requisite
None.
Certification
All delegates will be awarded a Norvic certificate of attendance.
Course Venue
Group bookings can be held either at your site or any suitable venue.
For individual bookings please contact us.
Syllabus
• Risk assessment
• Signalling non aggression
• Workplace violence
• Fight or flight response
• Responding to aggression
• Triggers and inhibitors
• Behaviour cycle
• Communication toolbox
• Resolving conflict
• Physical / Psychological blocks
• Mental health disorders
• Managing space and distance
• Signs of escalation
• Common law and self defence
• Providing post incident support
